Business Coaching

In order to Jump Start Your Business, you must be ready to think out of the box like Thomas Dewer said, " Minds are like parachutes, they only function when open!"

There is a 20 year old study of 1500 business graduates from 1960-80. Category A (with over 1200) upon graduation wanted to make money first and pursue their dreams later.

Category B (with 250) wanted to pursue their interests first and were sure that the money would follow.

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. If you’re a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.”

Providing good customer service IS a simple thing.

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